What is Service Design?

During our visit to the Dott 07 festival we will interview lots of service designers, people who have benefitted from services designed for them as well as the public to find out, how they define service design.

Meanwhile, you might want to have a look at service-design.de (German and English). Service designer Birgit Mager, professor at Köln International School of Design, provides some information on service design in gerneral and insights into her work as a service designer.